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Tel: +86 755 8602 4716
E-mail: clio@hyjcard.com
WhatsApp: + 86 189 2745 7513
Add:Level 2, Building A, Tongyi Industrial Park, 351 Jihua Road, Buji Town,Long Gang District, Shenzhen, Guangdong, P.R. of  China

FAQ

Frequently asked questions in metal cards transactions

1. What kind of finished you could make?
--silver, golden, black, rose gold, antique bronze, antique silver, antique rose gold, silver mirror, golden mirror, 24k gold, etc.
 
2. What kind of feature you could make?
--- recessed, embossed, cut-out, printed.
 
3. What shape you could make?
--- Any shape, according to requirement.
 
4. What‘s the thickness you can make?
----- 0.3mm, 0.35mm, 0.4mm, 0.5mm, 0.6mm, 0.8mm, 1mm.
 
5. What kind of material you have?
--- brass, stainless steel, copper.
 
6. Will you supply free sample to check the quality?
--- Yes, we would supply the existing sample in free, but need you pay the freight. For customized sample, we need to charge it according to design and requirement.
 
7. What‘s your MOQ?
--- 100 pcs per design.
 
8. Will you supply service on design? Is it free?
--- Yes, we would supply free service on design.
 
9. How long to finish one order ? How long for shipment?
---- It takes 7-10 days for production, 3-6 days for shipment.
 
10. How can I get your quotation?
---- Need you send the design to check firstly, or tell the requirement about the card you

want, such as design, size, thickness, finished of metal, quantity.
 
11. What kind of document you need for design?
--- AI format, CorelDraw,  pls convert the text to curve before you send the file, because we

are not sure whether we have the font you use.
 
12. Will you supply sample to check the quality before make the bulk order?
--- No, we don‘t supply free customed sample before the production, because it‘s a complicated process, and the cost is expensive. But we would supply artwork/ mock-up to check and confirm.
 
13. If we receive bad quality goods, how shall we do?
--- Pls contact us and tell the problem after you receive the goods, we would reproduce the new goods for you, or refund you the money.


If you still can‘t find answer?
     Please contact us as follow.you will get reply in 24 hours.

Tel: +86 755 8602 4716         E-mail:clio@hyjcard.com         WhatsApp: + 86 189 2745 7513